Privacy Policy

This Privacy Policy explains how BodyMoves Physiotherapy & Pilates (“we”, “us”, “our”) collects, uses, stores, discloses, and protects the personal information of visitors and clients (“you”) who access or interact with this website. By using this website, you consent to the practices described in this policy.

The purpose of this Privacy Policy is to clarify the types of data we collect, how and why we process it, how long we store it, and the circumstances under which information may be shared with third parties. We are committed to protecting your privacy and ensuring your personal information is handled lawfully, securely, and transparently.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information Provided by You

This may include:

Name, contact details, email address, phone number
Booking information, health-related details voluntarily disclosed for physiotherapy or Pilates services
Payment details processed through third-party gateways
Account login details (if account creation is required)

1.2 Automatically Collected Data

When you access our website, we may collect:

IP address and device information
Browser type and operating system
Pages viewed, time spent on the website, and interaction data
Cookies and similar tracking technologies

1.3 Sensitive Information

Physiotherapy and certain Pilates services may involve medical or health-related information voluntarily provided by you. This information is only used for delivering safe and appropriate care and is kept confidential.

2. How We Collect Information

We may collect information through:

Website forms, bookings, and inquiries
Account creation or newsletter signup
Payment and checkout processes
Cookies, analytics tools, and website monitoring services
Direct communication via email, phone, or messaging platforms

3. Why We Collect Information

We collect personal information for purposes including:

Providing and managing physiotherapy and Pilates services
Processing bookings, payments, and account administration
Communicating service updates, confirmations, or changes
Enhancing website functionality and user experience
Complying with legal, regulatory, or professional obligations
Protecting our operations, clients, and business interests

We only process information that is relevant and necessary for delivering our services.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

Improve website performance
Analyse visitor behaviour and traffic patterns
Remember your preferences
Support secure login functionality

You may choose to disable cookies in your browser settings, though this may affect website functionality.

5. Sharing and Disclosure of Information

We do not sell or trade your personal information. We may share information in the following circumstances:

5.1 Service Providers

Third-party providers may process data on our behalf, including:

Website hosting (e.g., Wix)
Payment processors (e.g., iKhokha, PayFast, Yoco, Wix Payments)
Analytics services

These providers are only granted the minimum access required to perform their functions.

5.2 Legal Requirements

Information may be disclosed if required to:

Comply with applicable laws or government requests
Protect the rights, safety, or property of BodyMoves or its clients
Assist in fraud prevention or security investigations

5.3 Professional Obligations

For physiotherapy services, relevant medical information may be shared with healthcare practitioners only with your consent or when legally required.

6. Data Storage and Protection

We implement reasonable physical, technical, and administrative safeguards to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Data may be stored on secure third-party servers (e.g., Wix infrastructure) and retained only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal retention requirements.

7. Your Rights

Depending on the applicable privacy legislation in your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request corrections or updates
Request deletion of certain data
Withdraw consent where processing is based on consent
Request that processing be limited in specific circumstances

To exercise any of these rights, please contact us through the details provided on our website.

8. Children’s Privacy

We do not knowingly collect personal information from children without parental consent. If you believe that a minor has provided information without appropriate authorisation, please contact us so we can take the necessary steps.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, security, or content of third-party sites. You are encouraged to review their policies before providing personal information.

10. International Data Transfers

If data is transferred across borders due to third-party hosting or processing, we rely on the safeguards implemented by those service providers to ensure compliance with relevant privacy requirements.

11. Updates to This Privacy Policy

We may update or amend this Privacy Policy periodically. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or requests regarding this Privacy Policy or our data practices, please reach out via the contact details provided on our website.